Contact Us: 1-800-428-0379

The American Wedding: Terms & Conditions

Changes or Cancellations
Manufacturing Time
Problems With Your Order
Our Guarantee
Ordering Alternatives
Advertising and Marketing

Ordering From The American Wedding

  • Our shopping cart is fully secure. Please refer to our Privacy and Security information.
  • Whether ordering wedding invitations, stationery, favors or something else, make sure you order enough. It is much cheaper to order a few extra initially than it is to order a few extra later.
  • Please proofread your wedding invitations, stationery or other personalized item carefully before submitting your order. You are responsible for the copy you send to us. Please check names and addresses carefully. Verify all information is complete and accurate before submitting your order. We will print exactly what you specify. Our web ordering system is automated. We are not able to screen or check individual orders.  We offer an optional service for $20, where we provide a proof, we will review your order for spelling, grammar, punctuation and etiquette. Even when we review and correct your order, we cannot know the correct spelling of proper nouns, such as names for people or places. We cannot verify addresses, dates or the accuracy of numbers. Please check those items carefully before submitting your order. We are not responsible for errors you send us.
  • Digital Proofs are required for personalized items on phone orders ($20 per order) and each proof must be approved before printing begins.
  • Computer monitors display colors differently. The actual color of our products and inks may be slightly different from that which is displayed on your monitor. If product or ink color is critical, please order sample wedding invitations, stationery or other items before placing your product order.
  • Paper products - for example, wedding invitations or other stationery - may vary slightly in color and weight, from one mill lot to the next. A product ordered today may vary slightly in color or weight from the same product ordered previously.
  • Sorry, no C.O.D. orders accepted.


  • Orders are normally shipped within 7 or 10 business days of our receiving them. Many orders are shipped sooner. Some require a bit longer, depending on the processes involved and stock availability.
  • We ship your order via reputable carriers only, including FedEx, UPS and the USPS. Standard delivery generally requires several days for your order to reach its destination. Express, or RUSH, shipping within the 48 contiguous United States is available for an additional fee. Express shipping normally takes 1-2 business days for delivery, after your order leaves our facility, depending on your location. Express shipping cannot speed up the processing of your order within our facility.
  • Shipping and Handling (S&H) will be added to the total of your order. S&H is calculated based upon the total dollar value of your order. It is impossible to calculate or bill the actual shipping amount before your order is manufactured, packaged and shipped. What you pay for S&H is very close to our actual cost. We do not design our shipping tables to be profit centers.
  • We ship to all addresses in the United States, including Alaska, Hawaii and Puerto Rico, Virgin Islands, APO's, and FPO's, and to Canada.

    International Shipping with

    We have partnered with to offer convenient international shipping to our customers. They provide great shipping rates to more than 225 countries with quick delivery times. Customers sign up with and receive their own private U.S. street address to receive merchandise. provides specialized international package forwarding services from your new U.S. address to your international address.

    Follow these two steps for international delivery:
    1. Get your own Viabox address in America at
    2. Use your new Viabox address, provided by Access USA, when placing your order with us. members receive deeply discounted shipping rates, exceptional customer service, the ability to consolidate packages, 24/7 online access to their account, and access to other services.

  • Due to Department of Transportation requirements, and postal regulations, we do not ship matches outside the 48 contiguous United States.
  • All charges are in U.S. dollars.  International customers are responsible for credit card exchange rates, brokerage and delivery fees, and all tariffs and custom's charges.
  • UPS and FedEx cannot deliver to Post Office boxes. Please provide us with a physical street address for these carriers.
  • For safety and security, it is advantageous to ship your order to a commercial address. Carriers sometimes leave packages unattended, or with a neighbor, if no one is home when delivery is attempted. These packages can be lost, forgotten or even stolen. We are not responsible for the loss of your order by failed delivery. We will assist you in filing a claim with the carrier, but in no case shall we issue a refund or free replacement for an order where the carrier can provide delivery confirmation. Nearly all our shipments can be tracked from our manufacturing facility to the delivery address. For your security, we suggest you specify a commercial address, if possible, for delivery during normal working hours.


  • We accept American Express, Discover, MasterCard,Visa credit cards, and PayPal. The security of your account numbers is assured. See our Privacy and Security information.
  • When paying with a credit or debit card your account will be authorized within 1 day of order submission. Your card will be charged upon entering production.
  • Paypal orders are generally charged within 3 days of order submission.
  • All prices and payments are in U.S dollars. We are not responsible for fluctuations in exchange rate between the time you submit your order and when we bill your credit card.
  • Indiana orders will include sales tax. This will be added to the total of your order.
  • If you have credits posted to your account, they will be applied to your order before we calculate the total due. Credits are not redeemable for cash.
  • A returned check fee of $25.00 will be assessed for all checks returned by your bank.

Changes or Cancellations

  • Printed or Personalized Items: Your printed order - including wedding invitations and stationery - begins processing automatically as soon as it is submitted. If, after submitting your order, you realize you have submitted an error, or you wish to make other changes to your order, including additions or deletions, please let us know immediately. Your order may be placed into production 2 hours after you submit it. Your order will be "locked" when it is placed into production. Locked orders cannot be changed or cancelled. This includes adding items to the order or making changes to quantities.
  • Please consider ordering a few extra of each printed item. Additional quantities of 25 are available at a very reasonable price, when included with the original order. If you run short, and need a few extra later, you will need to submit a new order. The first 25 of any printed item are the costliest, as that is where we include setup charges for our printing presses.
  • Non-personalized Items: Orders for off-the-shelf-items, which are not personalized can be changed or cancelled if they have not been shipped. A $10 handling and re-stocking fee, per order, will be charged for changes or cancellations of off-the-shelf items.
  • To avoid change or cancellation fees, please check your order carefully prior to submitting it.
  • To request an order be changed or cancelled, contact The American Wedding customer service department using contact information found on this web site.

Manufacturing Time

  • Each personalized order is individually handcrafted by The American Wedding's trained staff. Please allow us the adequate production time needed to produce your order with the highest quality standards.
  • Orders are normally shipped within 7 or 10 business days of our receiving them. Many orders are shipped sooner. Some require a bit longer, depending on the processes involved and stock availability.
  • Order Early: All orders are manufactured as quickly as possible, but heavy work volumes that occur from time to time may cause delays.

Problems With Your Order

  • Damage: If, upon receipt, you find that your order is not as it should be, please contact The American Wedding customer service department immediately, using the contact information provided on this web site. Any damage must be reported within ten (10) days of delivery. No allowances or credits will be given after this period.
  • Returns: The American Wedding proudly stand behind all our products. We are not happy unless you are completely satisfied. You may return non-personalized items for refund, credit, or replacement, within ten (10) days of receiving your order. Before returning any item, contact our Customer Service Department and provide complete details about the item(s) you wish to return. Contact information is provided on this web site. Items being returned must be in their original packaging and carton. We're sorry, personalized items where we have made no error, cannot be returned. If we make an error in manufacturing your personalized item, we will happily replace it, or issue a full refund for that item. Errors in personalized items must be reported to our Customer Service Department within thirty (30) days of receiving your order. We are not responsible for errors in your original copy or print instructions Please do not return personalized items without contacting us first. Returns should be shipped to:
    Customer Service Dept.
    The American Wedding
    100 N. Park Avenue
  • Peru, IN 46970
  • Shipping charges are refundable only if we made an error in the original order. No allowances, refunds, credits, exchanges or other adjustments may be made for non-personalized items not returned within ten (10) days from receipt of your order, or for personalized items where we have not been notified of a defect in your order within thirty (30) days of receipt of your order.
  • We work hard to insure your complete satisfaction. We have been satisfying generations of Americans since 1919. Unfortunately, from time to time, despite our best efforts and intentions, errors do happen. When they do, we will replace the item, or refund your money, without hesitation or argument. The American Stationery Company, Inc. shall not be liable, in any way, for consequential or inconsequential damages or losses sustained, or aggravated, by any errors, omissions or delays in the manufacture or shipping of your order, except as defined within this statement of Terms and Conditions.

Our Guarantee

The American Wedding guarantee our personalized products and accessory items to be free of manufacturing errors or product defects. Should we make an error in your original copy, or written instructions, we will replace your stationery, or any other personalized item, free of charge, if notified within (30) days of receipt of your order. Non-personalized items may be returned for replacement or a full cash refund should you be dissatisfied with them for any reason. Simply return any unsatisfactory non-personalized item within ten (10) days.

Ordering Alternatives

We also accept orders by mail, fax or phone. See the Customer Service page of this web site for additional information concerning alternative ordering methods.

Advertising and Marketing

The American Wedding reserves the right to use any and all products designed and produced by its staff for advertising and marketing purposes, whether such creation is a custom order or otherwise. This use also includes, but is not limited to using customer testimonials and customer designs as product samples, in photographs and in advertisements. This applies to all marketing and advertising by The American Wedding, both online, verbal media and in print. If customer is opposed to any aspect of his/her design being used in this manner, customer must notify us in writing at the time of order placement.